Shipping policy
KURLA FITNESS – SHIPPING POLICY
At KURLA Fitness, we aim to deliver high-quality products with reliable, secure, and transparent shipping. This Shipping Policy outlines order processing, delivery timelines, shipping methods, and what you can expect once your order is placed.
WHERE WE SHIP
We ship only to addresses within the continental United States, including Alaska and Hawaii. Currently, we do not ship internationally or to U.S. territories.
SHIPPING OPTIONS & RATES
We offer three shipping tiers to suit your timing and protection preferences:
1. Free USPS Basic
Estimated Delivery: Up to 15 business days
Cost: Free ($0.00)
Details: Standard delivery without guaranteed tracking or insurance.
Note: While this option is free, it has the longest delivery window and limited tracking support.
2. USPS Priority
Estimated Delivery: 5–10 business days
Cost: $5.84
Details: Faster delivery with USPS Priority tracking and basic package insurance included.
3. USPS Priority Express Insured
Estimated Delivery: 3–8 business days
Cost: $7.75
Details: Our fastest and most secure method. Includes full insurance and priority handling.
PROCESSING TIME
All orders are processed within 1–2 business days from our fulfillment center in Denver, Colorado, Monday through Friday.
Orders placed after 12:00 PM MST or on holidays will begin processing the following business day.
Processing time does not include shipping time.
ORDER CONFIRMATION & TRACKING
After placing your order, you will receive an order confirmation email at the email address provided at checkout.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order at any time using the carrier's website.
DELIVERY ISSUES & LOST PACKAGES
KURLA Fitness is not responsible for delivery delays caused by:
Weather conditions
Carrier-related delays
Incorrect or incomplete shipping addresses
Events beyond our control (e.g., natural disasters, strikes)
If your package is marked "delivered" but not received, please get in touch with the shipping carrier first. If the issue remains unresolved, contact us at info@kurlafitness.com, and we will assist with a resolution.
We will replace or refund lost or damaged items for insured shipments (USPS Priority or Express) pending USPS claim verification.
ADDRESS ACCURACY & DELIVERY INSTRUCTIONS
Please ensure your shipping address is correct before submitting your order.
We are not responsible for packages lost due to incorrect addresses.
You may enter special delivery instructions at checkout, but we cannot guarantee carrier compliance.
PEAK PERIODS & HOLIDAYS
Order processing and shipping timelines may be slightly extended during high-volume periods (e.g., holidays, launches). We appreciate your patience.
SHIPPING POLICY MODIFICATIONS
We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page and will be effective immediately upon posting.
QUESTIONS?
If you have any questions about shipping or need support with your order, please get in touch with us at: info@kurlafitness.com